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Help Desk

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by jaley

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Mornin'. Does anybody have a good Access template that they use to track their help desk issues? We aren't quite big enough to buy a nice help desk software package, but tracking by paper gets pretty tedious as you can imagine. Anybody have something?

Thanks in advance,

JPA

3 replies

by o/siris

Well... I don't have anything in MS Access, other than VERY basic stuff I created a long time ago.

But are you aware that there is a Help Desk form available for use in Outlook? Take a loot at:

http://officeupdate.microsoft.com/downloadDetails/helpdesk.htm

Long URL, I know. It may not fit onto one line, and there you'll need to cut and paste it all into the address bar. Check it out. it's nothing fancy, but may suit your needs.

Yeah, I'm assuming that you've got Outlook.

R?? Vargas

by jaley

Hi, thanks for your response. Do you know how this works with Outlook 2k?

by o/siris

When I last looked at it, I was running Outlook98. We've since decided to go with a web-based Help Desk ticket tracking program, so I've never tried it in Outlook2000, but I don't see anything about it that would prevent it.

R?? Vargas

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