HDI Certification is the only open, internationally recognized, standards-based certification in the support industry.
IHS Support Solutions (www.ihssupport.com), HDI’s Premier Training Partner, offers the courses in most major cities around the country or could send an instructor to your site to do a customized program. All of IHS’ trainers have help desk operational/management experience. Other added values of this training include:
? International recognition;
? Career advancement;? Heightened credibility; and
? Measurement tools to accurately gauge performance and success.
Research by the American Society of Training & Development (ASTD) has shown that training your employees is the highest ROI that you can make-higher than buying new equipment, or investing in new facilities or technologies. Your people are your power, so why not invest in them?
Just think how one small investment will:
? Reduce costs;
? Improve service levels;
? Expand retention rates; and
? Increase end-user satisfaction.
Should you have any more questions, would like to see course outlines, or would like to discuss pricing/delivery options, please contact me at the coordinates below.
Regards,
Louis Alloro
louis.alloro@ihssupport.com
IHS Support Solutions
www.ihssupport.com
800-673-2241