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Hibernate/Suspend Disabled

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by demosthanese

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Anyone know why my hibernate/suspend functions would be greyed out on my shutdown options? They always used to work before. For no apparent reason they have been disabled. How do i go about renabling them? I checked in the power management options and im not seeing where it might be.

Also, i have it set to hibernate when i close the lid of the laptop, but it doesnt do anything. Just stays fully powered up.

Running WinXP Pro SP2

24 replies

by rob miners

Have you recently updated any drivers. If so try rolling them back.

Go to Control Panel, System Properties and take note of the amount of RAM. Now you need to make sure that the Pagefile is equal to 1.5 times the installed RAM.

Go to Control Panel, System Properties, click on Settings under Performance, click on the Advanced tab, click on Change under Virtual Memory.

by Former member

Lost Hibernate-Suspend and Disabled. (XP-Pro)

Check device manager and see if anything is ok or not Sometimes you have to enable it in windows, ?control panel > Power options?.

Power Scheme: Select power profile, turn off monitor, and turn off hdd
Advanced: show icon, when power button is pressed (shut down, restart, nothing)

OR.

You need the drivers for the video controller installed. under ?Computer? in ?Device Manager?, that it is set to ?ACPI Uniprocessor Machine?.

See if hibernation is enabled.(it is not enabled by default), ?Control Panel > Power Performance > Power Options?.

Please post back if you have any more problems or questions.

by demosthanese

@ Blue
Nope, havnt changed any drivers that im aware of. Page file is already set fine and hasnt changed.

@Pekon
I dont have a power performance option. just power options. Why would the video card have anything to do with it? Its the same card i have always had. Drivers are up to date on that one.

by rob miners

You will need to check the Bios Power settings and look for settings like these.

S3 Suspend to RAM (Sleep)
or
S4 Suspend to Disk (Hibernate)

Common BIOS entry Keys
F1
F2
DEL
ESC
F10
A user will know when to press this key when they see a message similar to the below example as the computer is booting. Some older computers may also display a flashing block to indicate when to press the F1 or F2 keys.

Press to enter BIOS setup

Tip: Hold a Key down, this will cause a stuck key error, which may allow you to enter the BIOS setup.

by Former member

So go into "device manager" and look for your graphic card, right click on it and select "update drivers > browse computer for drivers" and then select the driver (or different graphic driver), hopefully this can resolve your problem.

Please post back if you have any more problems or questions.

by demosthanese

I don't use a screensaver. The oly idle option i use is to turn the screen off after 5 idle minutes. And i dont use password on resume either. But its not the resume that is the issue. It wont go to sleep to begin with.

by rob miners

what is the make and model of the PC.

< add a bit >

How to troubleshoot hibernation and standby issues in Windows XP

http://support.microsoft.com/kb/907477

How to determine whether a computer is using ACPI features
Hibernation and standby require a system BIOS that supports ACPI or the former Advanced Power Management (APM) specification. To avoid problems, review system documentation or see the manufacturer's Web site for information about how to determine whether the firmware is compliant and up to date. Updated firmware is especially important when you use the ACPI functionality.

To determine whether a computer is using ACPI features, follow these steps: 1. Click Start, click Run, type devmgmt.msc, and then click OK.
2. In the Device Manager window, expand Computer, and then verify whether you can see the Advanced Configuration and Power Interface (ACPI) PC option. If you can see it, the computer is using the ACPI functionality.

How to determine whether a computer supports hibernation and standby features
1. Click Start, click Run, type powercfg.cpl, and then click OK.
2. In the Power Options Properties dialog box, verify that a Hibernate tab exists. If the tab exists, click the Hibernate tab, click to select the Enable hibernation check box, and then click Apply.
3. In the Power buttons section, verify that the Standby option and the Hibernate option appear in the drop-down list on the Advanced tab.

Note If a Hibernate tab exists and you click to clear the Enable hibernation check box on the Hibernate tab, the Hibernate option will not appear in the down-down list on the Advanced tab.

If both the Standby option and the Hibernate option do not appear, either the computer does not support these features or the power management features are disabled in the BIOS. Contact the system manufacturer for information about the BIOS settings.
For more information about how to use the standby and hibernate features, click the following article numbers to view the articles in the Microsoft Knowledge Base:
308535 (http://support.microsoft.com/kb/308535/) Description of the different Advanced Power Management states
302414 (http://support.microsoft.com/kb/302414/) Unable to use power management features

by demosthanese

Had to move over here cause of max msg lvl.
Yeah ACPI is there. It would have to be for the buttons to even be available. There is no hibernate tab, though i cant remember there ever being one. BTW the steps that you list are things i have already done. But please keep looking, 2 sets of eyes are better than 1.

by rob miners

Click on Start, Run and type in msconfig and press Enter. Disable every single entry in the list on the Startup Tab. Reboot, then see if you have access. If it works you will need to re-enable the items in the startup list one or two at a time in order to identify which one is causing the problem reboot each time you change something.

< title > :)

You can also use msinfo32 to check your current BIOS version and then check on the manufacturers web site to see if there is an update available.

by demosthanese

well i had already updated my bios version. which is one furnished by toshiba rather than intel. maybe i should use Intels. and msinfo confirmed the download.

I went ahead and turned off EVERY startup service. everything still seems to be working ok, so thats kool. but the hibernate/suspend options are still greyed out.

by rob miners

back into your BIOS and see if you have access to the Power options. If you have re-enable them otherwise it is not going to work.

Also try resetting to Defaults.

< I take it that you dont have 4 Gb of RAM > :)

by demosthanese

This bios doesnt have any power options except wake on keyboard. I find that really odd. I did already do a restore defaults though. no effect.

nope, 2gb

by rob miners

http://tinyurl.com/4d6arc

If it is try reinstalling it.

< how much memory is installed >

Hibernation mode is disabled by Windows if the computer has more than 4GB of memory. Additionally, the Hibernation tab in the Power Options Properties window is not present.

Hibernation mode saves the contents of the computer's memory to the hard disk drive, when the computer is turned off. When the computer is turned on again, the data stored on the hard disk drive is restored to memory.

For further information about Hibernation mode not working with more than 4GB of memory, see Microsoft's Knowledge Base article 888575 You cannot put a computer that has more than 4 GB of memory into hibernation in Windows XP, in Windows Server 2003, in Windows Vista, or in Windows Server 2008 .

Resolution

If you wish to use Hibernation mode, and your computer has more than 4GB of memory, you must reduce the computer's total memory size to 4GB or less. See the User's Guide for your model for instructions on removing and installing memory.

For Windows Vista, you must also re-enable Hibernation mode, by following the steps below. You will need an administrator-level password.

1. Log in as an administrator.

2. Click Start, type cmd in the Start Search text box, right-click cmd.exe, click Run as administrator, and then click Continue.

3. At the command prompt, type powercfg -h on, then press Enter.

After you have decreased the computer's memory to 4GB or less, if the Hibernate tab does not reappear in the Power Options Properties window, add the /MAXMEM=4096 switch to the Boot.ini file. For more information about the /MAXMEM switch see Microsoft's Knowledge Base article 108383 The /maxmem switch in the Windows Boot.ini file. Be very careful editing the Boot.ini file, as an error in this file's contents can prevent the computer from starting Windows.

The Hibernate tab in the Power Options Properties window can be accessed by clicking Start, and then Run. Type powercfg.cpl, and then click OK

by Former member

I think if you load this on you will get your sleep mode and everything else.. It is under the support section.

Please post back if you have any more problems or questions.

by demosthanese

Only have the 2048 that came with the comp. And i didnt download the 4.3 Bios, i have 4.2. ima try 4.3 but i doubt it will fix anything.

*EDIT*
Done with the update. No effect.

by Former member

Or "S3", have another look.

Please post back if you have any more problems or questions.

by rob miners

you have upset something in the BIOS. The only thing that I can suggest is to work through the Bios Updates and hope you can get it back to normal. Other than that I am out of suggestions.

< add >
Do any of the Utilities from Toshiba let you control anything at the Bios level.

by demosthanese

nope, nothing for bios.

I think my next step is going to be to get a bios update from Intel and see how that works out. will post back later

by demosthanese

well spent about 2hrs yesterday looking for an intel bios for my board. they apparently dont make one for my board. so toshiba's is about the best im going to get. i dont really think its a bios issue anyway: its the same bios ive always had.

I did do a lot of downloading recently. though nothing i would think might effect power issues.

Ive done spyware removal. Im gonna check for viruses now.

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