Hi Folks –
I am writing a paper for my Masters degree and would appreciate your help on gathering the following information. Please answer the 14 questions below in a reply to this post. Thank you very much for participating. – JV
About yourself?
Work position currently held?
(Example: Database Administrator, CIO, etc.)
Highest formal education completed?
High School ? Associate ? Bachelor – Doctoral
Number of years experience as a computer network support professional?
< 2 yrs : 2-4 yrs : 4-10 yrs : > 10 yrs
Industry certifications held?
(Example: CISSP, MCSA)
Are you a jack-of-all-trades, master of none? Yes or No
Perception of what you do on the job?
What percentage of time do you spend performing tasks?
…that encompass your job % _____
(simply providing the support you were hired to do)
…correcting mistakes % _____
(data recovery, workstation repair, etc.)
…proactive to administration % _____(training, configuration management, trend analysis, etc.)
…beyond your expected duties % _____
(power-user toys, user training, company picnics, etc)
Total %100
If given the opportunity, how would you distribute your time?
…Providing the support hired to do % _____
…Taking measures to better prepare yourself to do your job % _____
(trend analysis, policy development, training, etc.)
…Conducting research and development % _____
(new toys, systems, software, etc.)
…Developing policy and establishing user adherence % _____
(security settings, configuration settings, etc.)
…Establishing in-house customer support products % _____
(databases, intranet WWW sites, custom applications, etc.)
Total %100
Your comments/suggestions are welcome?