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How to impose IT policy?

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Hello all. I?m the system administrator in our office and we already have office policy for each division to use only the computers assign to them. To really impose the policy, I set each user (80+ users) the resources that they?re permitted or restricted. My problem is, there are some supervisors during their overtime at night would want to use other computers not assign to them (physical access). And because I set passwords upon opening the computers and logon in the domain they will call me (when I?m already home) asking for the access password. If I won?t give them the password, they will insist and say that their work is badly needed and they have to rush it or else I will be the cause of the delay. I also posted a copy of our policy in each office bulletin but maybe they don't care. Anybody who can please give me advice?

Thanks...
Arlado

6 replies

by rob mekel

Hi Arlado,

Policy's are always difficult to impose, unless the user it self has the benefit of it.
As I gather from your text you have a list on your network with permitted or restricted computers the users may use.
I don't know whether the supervisors are restricted/appointed to some of the computers/users. If so then the easiest way is to enlist them to the computers they are appointed too.
Wish you all good.

Rob

by arlado

That was actually my idea before when I told our manager that they if want to use other computer aside from what is assigned to them, so it's better that they should transfer to where they like. But all were just silent when I told this during our meeting. That's why our manager just ask them to submit their written proposal on what part of the policy they want to amend.

Thanks Rob.

Arlado

by rob mekel

An other question to this is the why of a policy and to me more of relevance.
Policies have the tendency of being undermined if they are not to the benefit of the people on who it has its effect. There for the management has to commit to the policies.
As long as the management does not commit to the policies there will always be the moves to go by them.

As example I may give that your policy, would it be implied to my company, would give a stir up you can't believe. Then our policy is it that everybody can login, on to the network, on whatever computer they like. The software made available to them will be the same. (Hence the wishes of top level management to work whenever/where ever they like). If they like to work from home or an other location outside the premises of the company we imply the use of tokens and biometrics control using secure (VPN) internet connections, beyond that are the normal security rules that will give them access to data, programs and all the other stuff they need for there work as if they work within the premises of our company.

Most of the employees but for sure all the managers do commit to this because they all see the benefits to the policy. And, to our IT-departments benefit, the policy?s that are combined to this to ensure that in future we are able to continue this.
This is the reason that we don?t have any trouble to impose these policies and they are widely accepted.

Generally it is my believe that the only policies that are accepted, and will work and not be imposed the hard way, are the one?s that contribute to the goals of a company. The one that does it al the time is: You will get this in return for doing it as I propose it to be done. But they have to be valid arguments based on substantiated wishes of the management.

How do you think about this, Arlado, or anyone else who wants to react on this.

Rob

by arlado

That was our policy before that users can login to any computers and work on their programs. It was only amended when three computers were left open in the weekend and found out on the next working day that the one who logged was a user whose account was changed to an administrator and was later found out have installed sniffing software that monitors other user's activities. We actually don't have very sensitive work here but as what our HRD officer had said that it's some sort of office politics that maybe drives the one who did it (for job promotion- one wants outsmart the other). When we amended our policies, our manager was actually gathering ideas from all of us and collectively created a more applicable one. But maybe cause I'm the one who sets the policies, I'm made to suck up all their side complains (specially they want to use other division's computer that were new). As of the moment, I just made myself invisible (pretending I don't see them and they don't see me)and deaf of their complains that should be brought I think to the right person (our manager) and not me.

Thanks a lot Rob for your advices, hope I can withstand with these human pressures before I got another job.

Arlado

by trek05

I've had some similar problems recently with people tossing aside, one way of putting it, the company's computer policies. They give the same excuse that it's incovenient, etc. And, for the most part, sometimes it is. Security has it's downsides sometimes. But I'm looking to change things to make a more manageable policy base. I like your ideas and suggestions. Bottom line, once the users feel like they gain something from following the policy, you're in business.

by rob mekel

that's the point.

But don't forget that it can't be always just gain, on neither side. (what I would love the most if possible)

Rob

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