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HP JetDirect 500x

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by rsarvis

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I have inherited a system which employs a HP jetdirect print server. In accepting this new position there are no driver disks to be found for this server. I went to HP and downloaded the DLM(download manager),the drivers for this print server, andthe jetadmin utilities. I have one machine that is offline and I can't seem to get it back online (printer I mean). Is there any tid-bits of info to be passed on what I may be doing wrong. I am not able to set the port settings and I have all of the correct IP,subnet,submask numbers and have used them where it called for them. Please forward this if need be to someone who may be able to help. Thanks in advance.

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by 1eyed

I had a similar situation happen to me. The printer was showing in the printers folder but it was off-line. I could do a self test on the printer verifying that it worked and a network sniffer recognized the hardware address but I couldn't get it toconnect. I needed to delete the printer & share on the server, refresh/rebuild the database in jetdirect and do a find new printer. If you need to find the printer on the network, get the HP500x hardware address off the bar-code sticker on the unit.

Here are some links for you to check:
Step by Step configuration:
http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpjetdirec27593&LC=networking&Tfile=bpj02738
HP 500x manual:
http://www.hp.com/cposupport/manindex/hpjetdirec27593_eng_man.html
TCP/IP Configuration:
http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hpjetdirec27593&LC=networking&Tfile=bpj05660
Hope this helps you.

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