Hi … my name is Zokey Evago, and we may have something in common ! .. Did you purchase an HP laptop or computer in 2006-2007 and called HP warranty support? .. Did you find the “Total Care” staff in India to be very polite, time-consuming, and utterly useless? .. Did the staff in India instruct you to re-install all the software? .. Did you make more than 4 calls to HP for troubleshooting? .. were you told a ?case manager? will call, but no one did? .. were you told to call 877-917-4380 ext. 94 or 79 or 87 to speak with a ?case manager? but got re-routed back to India or to a dead-end voice-mail? .. was a promise-date to get a replacement part or product missed by more than 5 days? .. Did you answer ?yes? to most of the questions above? .. if yes, please answer two more…
1). Do you have a record of your case number?
2). Did you spend more than 10 hours total (including calls-on-hold, reboots, re-installs, system recovery, re-program preferences, etc..) in the process of troubleshooting?
IF you answered yes to both (!) the above questions, you are not alone ! ..
The words ?Total Care?, ?Warranty?, ?Customer Service?, ?Technical Support? are meaningful and important to us. These powerful words create a image of integrity, create customer-expectations, influence purchase decisions, and carry a real responsibility. .. Do you feel that HP is genuine about the use of these words?
Please help us get the attention of HP’s senior management in a constructive way. Become part of the solution. An open letter to the board of directors? A full-page ad? Another class-action suite by attorneys from Girard Gibbs & De Bartolomeo LLP? or by Green & Jigarjian? or by Cutter, Ratinoff & York?
Write about your experience. One or two lines is OK … more is welcome. To protect your privacy, do NOT include your name, and do NOT include your case number at this time. Email only please to : Customers_Vs_HP@mail.com
Thanks for your time, respectfully,
Zokey Evago
Palo Alto, CA