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HP Software Won't Install

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12 replies

by big_guymark

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I have a Dell Latitude D830. I am trying to install HP software for an All-In-One C7280 printer. The software never finishes step one of four steps before asking for a computer restart. Once the computer restarts, the software starts all over again, from the begining, gets to the same point in the middle of step one, then asks for a restart. This then becomes an endless situation, never installs. Any ideas?

12 replies

by shasca

Could be CD is scratched or dirty. Try copying the CD contents to the PC , and then run setup locally.

by big_guymark

Yes that is where I started. The CD was lost. I used both the driver only version and the full software version from HP. Both reacted the same way on this computer. I tried both versions on a different computer and it installed fine. I belive it is hardware or OS or some other conflict.

by shasca

Was there any previous HP software installed on thei PC?
You also could have corrupt install at this point.
Uninstall all HP software.You may have to do a CCleaner Registry cleanup to get all the pieces off so you can do a fresh install.

I have actually had to reimage a PC because of crappy HP software install issues.

Sorry I don't have any happy answers. your work is cutout on this one.

by michael.adams

I had a similar problem with the D830 but with another printer model. I ended up ordering a replacement cd from HP. Not sure if they have your printer cd available, but would go that direction if nothing else works..

by big_guymark

The OS is Win XP Pro. The version of the HP downloaded software is 4.42.0.0

by shasca

Where are you at in the process at this point in time??

by big_guymark

I gave up while being in the constant loop of installing, not finishing step one, software asks for a restart. Then upon restart the installation starts from the begining, goes to the same unfinished point in step one, then asks for a rstart. Then all this is reapted as many times as I want to keep rsponding with a restart. Software never gets past part of step one out of four steps.

by rottwild

Have you tried to do a restore back to the point before you started installing the driver? I ask because I am wondering if the downloaded version of the driver was corrupt and messing with the registry. Seen this several times installing HP printers remotely and having to download drivers from HP. If you don't mind I can connect to you and see what is causing the loop and get it installed for you.

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