Laptops Forum

Ask something
Question Locked

hp system recovery

0 helpful
3 replies

by keith_egan

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
my customer contacted me about a problem she had with her hp laptop. it had problems booting, she pressed f10 (she thinks) and it started hp system recovery which seems to have restored the system to a previous state, some applications she installed are still on the machine, including her userid but the documents in her my documents folder are missing. I never used this before, does anyone know how to restore the files from the my documents folder?

3 replies

by oh smeg

You need to take ownership of the files by following these directions here

http://tinyurl.com/3aw7

You should find them in the Documents & Settings Folder in a unused Account. However if this has XP Pro installed it's possible that they had Windows EFS turned on and if that's the case the data will be encrypted and unreadable as the Encryption Key will have been destroyed.

I hope that helps you some.

Col

This discussion is closed to new replies.