I am Looking for an ACD Solution and would like to hear everyone’s opinion.

We are a small business and currently using a 3Com NBX V3000 phone system. We are looking to venture into taking on Call Center projects. The NBX V3000 has ACD functionalities and it seems to be easy to configure. I wonder if we take on a different clients, will I need a separate Telephone Call Center system unit per client? If I try to run multiple projects in one telephone Call Center using multiple groups, how will I handle the broadcasting of caller id?

Thanks,

Stephen Cantoria