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Internet Exploder Problem

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by shelli_2005 1 view

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Hello!
Internet Explorer 6 no longer gives the option to "Remember my password"
I have tried the following:
1. Check Protected storage service; it is set to auto and is started
2. Create the DisablePasswordCaching DWORD value in (HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings):
The value is set to 0
3. Made sure the the autocomplete is set to prompt to save passwords.
Anyone ever had or heard of anything like this? I think I have just about reached the end of the internet with all my searching for clues on this one....I see lots of people WANT this (feature??) to be unavailable (and btw by using step 2 above you can remove the option, just change the dword value to 1 and to get the checkbox back change it to 0) but not many are having problems with it missing.
I don't think it is a group policy setting, but wouldn't rule it out..it would have to have been set accidentally though since none of us created a policy for that purpose.
Maybe a MS security update?
Any ideas appreciated.
Thanks

7 replies

by dspeacock

Has any new hardware or software been added to the system lately? I had the same problem after adding a wireless router to the system. Seems it took over part of the system and just will not give it back (it doesn't play well with others).

by shelli_2005

and actually its happening on several pc's,not all just a random few. We use wsus so all the pc's (pretty close to all) should be at the same service pack/update levels too.

by ken-lm

Have you, or another admin ran the sysprep.exe tool?
This changes the SID, and can screw up your protected storage service.
If sysprep.exe has been run, you will need to delete some keys out of the registry address - HKEY_CURRENT_USER\Software\Microsoft\Protected Storage Provider

Let me know.

by 45geek

You should take a look at microsoft article ID#293513 it covers changes and registry mods for I.E. 6.

by sue t

Did you try repairing Internet Explorer? Or possibly reinstalling it overtop?

by shelli_2005

Mystery solved when I couldn't stand it anymore and physically logged on to the machine to look around. I had sent emails with step by step instructions on checking the protected storage service settings and IE auto-complete settings. He insisted he had checked these..but when I looked myself what did I see? Protected storage service disabled..and this is a seasoned engineer for crying out loud. Thanks for all the suggestions, I am still looking for why this has started happening to some users (Protected storage service gets disabled) but not all..

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