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Internet Explorer...No page is displayed

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8 replies

by danielr 1 view

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For WinXX There are 2 possible things that happen. One is a customer gets connected but is unable to view webpages in Internet Explorer but can view pages in other browsers. Two a customer gets connected and is unable to view webpages in any web browser. I am open to any suggestions to this problem.

8 replies

by tbradley

1. Is tcp/ip enabled? Can you ping a website from the dos prompt, ie c:\ping www.novell.com

If you receive a host unreacheable, or time out errors, chances are Tcp/ip is disabled on that workstation, and browsers will not work.

2. Are your browsers set up to connect to the internet via a proxy server. Under Netscape Edit, preferences, advanced options, make sure the setting is direct connect to the internet. In Internet Explorer, the setting is under Internet Options or tools, depending on version.

by danielr

Able to ping a site(yes). How do you check if TCP/IP is enabled or not(TCP/IP is installed and all of its settings are correct). Servers are not setup to connect via proxy(This option is disabled in Internet Explorer and Netscape Navigator).

by danielr

More Info:
First Part
tcp/ip is used to access internet. IE goes through tcp/ip to view pages and so on. The problem is in IE and not tcp/ip becuase I had a customer that connected to the Internet but was unable to visit web pages. However he was *able* to ping in dos.
Sec Part
In this scenario something is causing tcp/ip to reject any of the browsers and disabling the ability to ping and send/recieve mail via outlook express.

I believe there is something wrong with IE in first part. Second part I dont think anything is wrong with tcp/ip connecting to the internet, but instead something causing it to disable any program that needs access to the Internet.

by dmiles

In both instances TCP/IP could be corrupt.
The IP addresses could be incorrect.
Open the Control Panel,right click on the network neighborhood icon,click open and when the window opens choose the configuration tab,select TCP/IP and click the remove button,reboot the system.Now reenter and reinstall TCP/IP and see if this clears up the problem.

by danielr

In some instances typing in the dns number works under dns config in tcp/ip. But this is only for prob#1. I have already tried uninstalling tcp/ip and reinstalling and it did not work. This will correct the prob in some instances for prob#1 but not prob#2. In this case it did not work.

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