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IT Help desk

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by monisha.lata

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Can someone help me with my project on developing a IT Helpdesk?
my project includes:
- web based helpdesk for the end users.
-we have more then 1000 end users in our company.
-the helpdesk should enable users to lodge in any query or complain about having problem with their harware, eg, if the printer is not working.
-if users can not login to the system
-forgot their password or wants their password to be resetted and so on.
-they should be able to add their name, Id number, department,email address,date and time. Also there should be a column for official use only in which the IT administrator will fill in their name, the solution of the problem and the date and time it was fixed
-their should be a submit button which sends the copy of the form to the IT administrator. Then the IT administrator will have to fill in the official column and the form will be saved i the system for future refernce.

i am trying to use C# for the first time for this project.
Can someone tell me how to start with this project since this is my first project after i have joined this It department this month.

3 replies

by charliespencer

Why are you writing this from scratch? There are dozens of help desk applications already written. Some of them are open source so you can customize them. Some are available at no charge. Some are both.

by jck

Either

Google and type in "open source help desk software for windows"

or

go somewhere like http://www.download.com and look at what they offer.

You're wasting time writing something you need quickly.

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