IT Employment

Ask something
Discussion Locked

ITIL Certification

0 helpful
6 replies

by lgtampa

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test?

Finding info about the certification test and requirements is a bit cumbersome or I've just not found the right website. Any insight on that would be useful.

And for those that want to whine about another useless certification, fine, fo ahead and whine. While I may agree that certifications are no indicator of ability, it's also a fact of life that many recruiters use them to screen resumes and narrow the candidate list down to a manageable size.

Thanks for any insight!

6 replies

by dr dij

ITIL Service Level Management

by James Pengelly (ed)
GTSLearning ? 2005 (71 pages)

Providing a best practice framework for service management, this course contains a description on how to organize service management within your organization.

Top Section Hits (of 10 in this book)
Introduction (About ITIL)
ITIL Service Level Management
The Ongoing Process (Maintaining the SLM Process)
Relevant Chapters in the Table of Contents

ITIL Foundations

by James Pengelly (ed)
GTSLearning ? 2004 (107 pages)

Providing a best practice framework for service management, this course contains a description on how to organize service management within your organization.

Top Section Hits (of 9 in this book)
Introduction (About ITIL)
ITIL Foundations
Configuration Management (Terms and Definitions)
Relevant Chapters in the Table

I read them on books24x7.com, subscription site.
search for itil in content pulls up 53 books with references to this or chapters on.
ITIL in title is just these two.

by dr dij

you attend a mercury webinar (vendor specific info to some degree but very informative, and portions about companies having problems before ITIL are not company specific) you often get free copy of:

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by Kevin Behr, Gene Kim, and George Spafford (Paperback - Jun 15, 2005)
( lists for $19.95 on Amazon) which has 24 other books.

by rchang

- If you can get a hand on the two OGC ITIL books that cover Service Support and Service Delivery, you'll have all the information there but that's a lot of material. You can narrow it down looking at the ITIL Foundation objectives published on the EXIN Exams Web Site.

There is also another book that provides the information and is an an excellent reference: IT service management / An introduction / Based on ITIL?, 2nd edition (2004). It's available in print and CD.

by dr dij

which you can join for about $84 to $99 a year, has free acces to 1000 online courses, including several ITIL courses.

I like online courses as they get you to the important parts of a topic immediately, and make you learn by asking questions every few pages.

And unlike books (which you need too) they often have a cert you can printout at end (after answering all the test questions correctly), which shows prespective employers you are serious about learning and have a running start even if you are not an 'expert' yet in said topic.

by joe

When preparing for the ITIL foundation exam, it may also be a good idea to do a practice test to test your knowledge. There are free and not so free practice tests on the web, just do a search. I know there is one at http://www.itilforums.com

This discussion is closed to new replies.