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ITIL Certification

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by lgtampa 1 view

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I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test?

Finding info about the certification test and requirements is a bit cumbersome or I've just not found the right website. Any insight on that would be useful.

And for those that want to whine about another useless certification, fine, fo ahead and whine. While I may agree that certifications are no indicator of ability, it's also a fact of life that many recruiters use them to screen resumes and narrow the candidate list down to a manageable size.

Thanks for any insight!

14 replies

by dr dij

I was thinking of tripwire, not mercury that sends out the free book on itil. 'visible ops'.

they have informative webcasts on itil also.

my reply was in the first of tehse identical discussions you started.

by lgtampa

Thanks for the info! I've found a few sites and found some good white papers on this site.

Someone asked about the certification. As a prior developer, development manager, IT Director and consultant, I've always avoided certifications. But as I said before I know some recruiters use them as filters to screen others. I'm in the search for a new position for the first time since college and decided I better play the game as well so I can make the screenings.

ITIL is basically the common sense and best practices that we've all used in prior positions. But they're documented and provide evidence for business stakeholders why we do/plan some of the things we do and help describe the value. Nothing is as good as quality execution and ITIL does nothing to ensure execution. But if you consider the best practices provided in ITIL, they can improve the odds that you will execute and manage systems with quality.

Just my thoughts...

by dr dij

in the case of software and hardware, software agents periodically check the config of servers, routers, installed sw, and anything else that can be programmed to talk to their software.

This provides a near-real time checking of configs that shows you when someone makes unauthorized changes, and provides evidence if system crashes, that change affecting that system was made recently.

by itil consultant

I have had the same kind of upbringing in IT. My managers only cared that I applied what I learned instead of that I had a cert. When I first hit the job market after 30 years, I couldn't get the phone to ring until I started to list the cert courses I took. That made the phone ring and since then I've started to take the tests to prove that I know what I know.

by dr dij

you can join the acm computer society.
they have 5 courses on ITIL certification v3

2 testprep exams

multiple books online to read

by jmgarvin

If you take the v3 Foundation Course (not the Bridge) you'll get 2 sample exams as well as the test prep documentation that goes with the course.

I highly recommend that you take the Foundation Course and then split out into your area of need (eg ITSM)

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