Java help

A good friend of mine is having Java problems. i checked his machine; he has Java console enabled, yet still has searching problems. I am unsure of where to go from here. His email is unable to run scripts and is hampering his ability to operate on his computer. Any assistance would be great!
His email is:
Childe_draven@yahoo.com or burnx51@att.net
My email is:
MargaretScarlight@hotmail.com