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Laptop Keyboard

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by omnknt232006

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I have a user whose got a laptop and today the keyboard on it stopped working. I pressed all the keys and none work. Do you suppose it could be the connector to the motherboard might have gotte shook loose?

9 replies

by Former member

Does it work when you do a re-boot? Try this. shutdown the laptop and then bootup, press "F8" key on the keyboard, does it work?. Please post back if it does or not.

Please post back if you have anymore problems or questions.

by dawgit

an external Keyboard (PS2) pluged into it? You might need try that (an external KB) pluged in again to return to the normal NB KB. That could happen some times when a NB is shut down with an external KB (or while "docked") and re-started with-out one. It shouldn't, but... Disconect any mousies that might be pluged into that port as well. (Some mice when not configured properly do do that too. -bad mousies :0 ) Of course when NB's get droped the KB's conecting cables do sometimes get loose as well, so checking that won't hurt. (the KB should just flip up after you pop some trim off. - check the mfg's web site to be certain. If you need more help let us know. -d

by omnknt232006

It's a dell laptop computer that was purchased in 2001. We are in the process of replacing it. We can't press any keys at boot up, none of the keys work. There is no other keyboard attached to the computer and only one other peripheral printer is attached. Touchpad still works. Because it doesn't work even after re-boot it leads me to believe the connector from the keyboard to the laptop has come loose. I was wondering if anyone else concurred with my diagnosis.

by dawgit

As I said, it should be a ribbon cable under the KB, the KB should just lift up (there might be a couple of small screws under some screws), after you "pop-up" some trim. the Dell web-site should give you instructions as to the "How to Change the KB" or the like. So, yes, I would do (would have done) that. "Concurred". -d

edited to ask: Did the NB work with another (external) KB atched? -d

edited, again to ask: Just which model is this (Dell _____? )-d

by omnknt232006

Now I just have to test my remote support skills as the user is three hours away with very little computer experience.

by dawgit

Now that does shed some light on things. :D Now I understand, (duh :p ) the NB is Not there in front of you. Oh, that would make it difficult for you. A re-re-mote fix. I think you're on the right track though. Question is then which are you going to have to re-boot first, the NB, or the user? :0 (who may not have quite let on to the "Rest of the Story", -yet.) Good luck, let us know when you get to track it down. Thanks. -d

by oh smeg

Can the user plug in a Keyboard and see if that works?

While it is probably a Shot or dislodges Ribbon Cable to the M'Board it could be a M Board fail ute of the IO Interface. Plugging in an external Keyboard is a quick test of the IO Interface so you can see if yo need to go any further.

Col

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