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Laptop rattling

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by kweejk

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Hello

A while after I bought my MSI VR610 laptop, it started rattling and making really loud, painful noises (it sounds like it's coming from the fans that are tilted a bit). I took this laptop to the computer store where I bought it, the tech guy kept it in his basement for three weeks and didn't even touch it, saying he 'fixed' it, which makes me a very unsatisfied customer.

I have asked him if using compressed air would help fix my problem and he said "no, that would cause too much static electricity and ruin your laptop". So he suggested replacing the fans. However, he didn't do anything to my laptop.

What I'm asking is,

1) Would it damage my laptop by blowing compressed air into it?
2) How do I know if it's the fans' problem?
3) What can I do to fix this problem ASAP?

Many thanks in advance.

Treval

4 replies

by older mycroft

Therefore the fans could be blamed for a rattling noise. As to why the fans make a rattling noise it could be one of a few things:

#1 There might be a dirt stuck in one of them
#2 One or more fans may have been damaged by something
#3 One or more fans may have burned out
#4 One or more fans may have become dislodged

As such, compressed air [b]MIGHT[/b] help - [b]BUT THE FAN SHOULD NOT MOVE WHILE BLASTING WITH COMPRESSED AIR![/B] The reason for this is that the compressed air will rotate the fan in REVERSE, thereby generating electrical charge which will run BACKWARDS into the laptop and could cause damage by static.

So unless you can actually see the fan, [i]and you can stop it rotating with a small screwdriver (or preferably a cotton bud!)[/i] - I would advise against blasting with compressed air.

What makes you think that the Tech Guy didn't do anything to it ?

Also, what period of time is "A while" ?

by jdclyde

Send it back and make them fix or replace it if it is.

by oh smeg

MSI offer a Pickup Service from your Front Door and they return the NB's. They have a Warranty Form with every NB that has their Phone Number on it and the details of their Warranty.

While I have never personally used a VR610 I have only encountered 1 problem with any MSI NB that I have sold and that was a Ribbon Cable coming unglued from a DVD Burner and being bent through 180 Degrees when the Drawer was closed ruining the DVD Burner. As that was a Business computer I slipped in a New DVD Burner as they didn't want to be without it for the time that was required to get it fixed Under Guarantee. Took all of 10 minutes to fix.

I have sold well over 3,000 of these NB's in the last few years and not had a problem other than that one listed above so I find them very reliable. What I suppose I'm asking here is what was claimed to be wrong that was [b]Fixed[/b] by the seller?

Also as MSI don't have a major parts service I would very much doubt that the NB was stored in the basement but returned to MSI for Repairs even if it was out of Guarantee a 3 week turn around sounds about correct. Allowing for Pickup & Return.

Look here for MSI's service Recommendations to their End Users & Resellers.

http://www.msicomputer.com/support/sup_NBService.asp#reseller

Col

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