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Laptop USBs not working

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I have a Fujitsu Lifebook c series one day last week it restarted on it's own and the usbs stopped recieveing data. They will charge my IPOD and phone but when i hook the wireless mouse i get a bubble that says powersurge on sub hub then when i go to fix it it tells me unknown device. I have tried everything i know . I've uninstalled reinstalled.It kept telling me new device found but it was unknown so i looked up the details found it to be an ACPI so i had to install an ACPI driver still did not fix problem. Please help am very frustrated

25 replies

by older mycroft

Because I've never heard of any operating system that produced a popup reporting a 'power surge'.

What is a "[i]sub hub[/i]"?

How do you "[i]hook the wireless mouse[/i]"?

by hammer564

I'm runnin Win XP and the mouse has a usb plug in it worked before the bubble says "power surge on hub port" it says it exceeds the power limits

by older mycroft

Do you mean the RECEIVER for the wireless mouse?

Have you plugged this RECEIVER (which [u]doesn't draw any extra current[/u]) into a Powered Hub (which [u]delivers extra current[/u])?

Try plugging the wireless receiver into the computer's usb socket. ;)

by hammer564

well i had installed service pack now i am uninstalling it to see if it makes a difference.

by hammer564

I have plugged the RECIEVER into all 4 of the USB ports and i get the same bubble from each. I plug a USB cable into the ports and the other end into my IPOD it will charge off any of the ports but it does not identify it as being plugged in

by hammer564

yeah i am very frustrated with it cause i can't figure it out. They seem to be only working in one direction.

by rob miners

Save it to the desktop.

USBREADY

Using Intel USB System Check
After the download has completed, browse to the file usbready.exe and double-click it. A Welcome to Intel USB System Check message will appear on the screen.
Click Yes . The Intel USB System Check program will check the computer system for USB compatibility.

Computer systems with full USB support
If the computer system has everything required for USB to function correctly, a ?This system has full USB support? message window will be displayed. This message window has green squares with the word "YES" in them.

Computer systems without full USB support
If the computer system does not have everything required for USB to function correctly, a ?This system currently does not have full USB support? message window will be displayed. This message window has red squares with the word "NO" in them.
Click Details, and then read the following summaries that are displayed:
System Software Support
System Hardware Support
USB Driver Support

USB guide

by hammer564

Well it say everything is good and This System Has full USB Support still not working

by rob miners

Startup in Safe Mode and navigate to C:\WINDOWS\DRIVER CACHE\i386, create a folder named Backup and copy the contents of the I386 folder into it. Go back to the I386 folder and delete all the files that are in there. Open Device Manager and Click Update Driver.
Restart the PC.

by hammer564

Yeah i read all those n tried em but no use thanks

by rob miners

do a Google on "power surge on hub" and check through the posts. I noticed that one user has RMA'd their Motherboard for a replacement and another has had nothing connected and has had the same error.

by seanferd

There were apparently bad messages for this, due to something in xpsp2 (when nothing, in fact, was wrong). There was a KB fix for this, but it has disappeared. Hmmm.

by rob miners

a century. CG IT is nearly on his millenium. Hang in there.

by hammer564

Whats wierd is that i can charge my Ipod without getting the message but it doesn't recognize that it's connected so far i only get the bubble with the phone and the mouse but the phone still charges

by hammer564

I appreciate that it will have to wait i think there must be something wrong with the MOBO nothing is working

by rob miners

If the computer and the power light are not turned on when you press the power button, adequate power may not be available to the computer.

The suggestions below may help you determine the reason the computer will not start up:

If the computer is plugged into an AC outlet, verify that the AC outlet is providing adequate power by plugging another electrical device into the outlet.

If the computer is running on battery power or is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Make sure the power cord and AC adapter connections are secure.

If the computer is running on battery power:

Remove the primary battery pack and travel battery pack (if applicable) and plug the computer into an AC outlet using the AC adapter. If the computer starts up, one of the battery packs may need to be replaced.

If the battery light on the front of the computer is blinking, the battery pack has reached a lowbattery condition, which may not allow the computer to start up. Plug the computer into an AC outlet using the AC adapter to start the computer and allow the battery to charge.

I would give the inside of the case a blowout with compressed air. When blowing air through the fans make sure that you physically stop them from spinning, as they may generate power and blow something up. Remembering to ground yourself by placing the back of your hand on the Power Supply Unit or a metal part on the PC and not moving your feet. By not taking this precaution it is possible that you could inadvertantly cause damage to the PC from an electrostatic discharge. Then remove the Heatsink, giving it a thorough clean and reseat the CPU applying new CPU grease. If the Fans spin freely when you give them a spin they are probably OK. If there is resistance replace them.

Clean the Cooling Vents

Depending on the model, vents can be found on the side, back, and/or bottom of the notebook PC. These vents allow air to flow through the PC and keep it cool. Buildup inside these vents impedes the cooling process.

Clean I/O Ports

The back of the notebook PC has a series of ports. After cleaning the cooling vents, take the compressed air and blow out any debris that may have accumulated in and around these ports.

Clean the golden edge of each memory stick with a soft rubber/eraser, remembering not to touch the golden edge of the memory stick. Check with one stick at a time, remembering to disconnect the power from the PC.

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