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Looking for advice on products.

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by dixon_fe 1 view

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Okay, here's the scoop. I'm the new Helpdesk Associate Manager for AT&T Solutions here in the area. I have been recently tasked with the assignement of finding a good piece of helpdesk software that is not only compatible with SQL 7.0, but Oracle 8.05 (minimum).

I have found a few, but I wasn't really impressed. Any input you can provide me is greatly appreciated.

Thank you in advance.

Frank E. Dixon

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by dixon_fe

I haven't checked the sites listed. But, when I get a couple of free moments later on in the day, I'll check it out.

Thanks for your input. :)

Frank...

by o/siris

I knew I was leaving someone out I meant to tell you about. The Association of Support Professionals. Looks like good information, but you have to join to get most of it. Nevertheless, they have a pretty good list of links at http://www.asponline.com/links.html . It reminded me of ServiceNews(http://www.servicenews.com ). I still read from time to time, and it has some great articles about Help Desk software and other such products.

Both of them are worth a shot, I think.

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