Junk

Ask something
Question Locked

Lost HP Operating System Disk

0 helpful
3 replies

by studio1alpha

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

A friend gave me an HP Compaq dc7600 but she could not find the XP Professional CD. She had attempted to delete her data and some special programs and had it in a mess. Drivers were missing on just about everything. I was able to download drivers and get the puter up and running but would like to have the operating system in case I need it. She had the OEM number and the Key numbers written down but nothing else.
Help would be appreciated.

3 replies

by thechas

Have you tried contacting HP Support?

You can usually purchase a recovery CD from the manufacture.

Another thought is that what your friend had may not have been an install CD, but a recovery disk to activate the hidden restore partition.

For many OEM systems, when you run the recovery process, it wipes the drive and places the original as sold image on the drive.

Chas

by rob miners

my experience I wouldn't mind betting that the Recovery CD's were probably not even created. Have a look in Program files for HP Backup & Recovery Manager. If it is available you should be able to create a set of Recovery CD's.

HP Restore Plus! CDs are provided with each HP Compaq desktop system as ISO files located in a recovery
partition on the HDD. The ISO files can be accessed with HP Backup & Recovery Manager to burn to CD or to be
moved to another safe location for later burning. The CDs provide an easy-to-use complete restore solution for
preinstalled operating systems. This restore solution allows users to return the operating system to near factory state.
Please refer to the Restore Plus! installation manual for instructions on restore options.

http://www.icare.hp.com.cn/TechCenter_StaticArticle/35977/42628.pdf

This discussion is closed to new replies.