How does one go about making a case for training? We have a brand new piece of software which I not only have to use as an end user, but also have to administer and support.
I have had no official training on this product, and yet I have to figure out how to make changes to any requests that come my way, and fix any issues that occur.
Yes, we do have a support agreement, and I have no qualms about calling them, but they only go so far. I have been told that there is no money for training, and all costs have been cut, of course this happens when I’m probably in the most need of training.
I don’t want this training for my health, but for the ability to better support the company. I feel like whatever I want to do, there are always roadblocks as to why. It’s frustrating as hell.
Any advice?
Thanks.