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messages perform disappearing act!

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by jimapp

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We use Exchange 5.5 with Outlook 2000 clients. On some clients the new message disappears immediately after arriving. On others messages only hang around for about a week and then go to never never land...ideas?

5 replies

by bigjedi20

Check and see if those messages (on the client) are being transferred to that client's personal folder upon delivery. That should be where they are. We had the same thing happening here.

by stillatit

Look under Tools/Services/Delivery to see where mail is being delivered. Often when users set up their email on multiple stations, this gets set to "personal folders" on one or more stations. When the user logs on to such a station and fires up Outlook, all mail in the user's inbox will get moved to the personal folder inbox. When the inbox empties at irregular intervals, I look for this one.

Another reason for mail immediately vanishing is that the user set up rules on the server. For example, the user may have set up rules for various senders, and the rest to their incoming mail go into a holding folder.

The user may also have set up autoarchive with a short retention period.

Good luck.

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