Hello Everyone,
I’m having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are sorry for the inconvenience.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook%20Error/outlookerror1con.jpg
Then I get the following error dialog box, when I click “Send it to Microsoft”.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook%20Error/outlookerror1.jpg
This is the report that I received from Microsoft after sending ?error reporting? to Microsoft.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook%20Error/outlookerrorreso.jpg
Possible Resolution:
I tried resolving this error by 1) Disable or removing personal firewall if the problem occurred due to installing the securing updates (this firewall is disabled). 2) Reinstall Outlook if it has occurred because of system conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST files.
I didn?t try solution #3 yet although he only has one.pst and shouldn?t be affected by the error since he is a new user.
What I don?t get from Microsoft is that they are saying that this error is due to antivirus program????
I use Symantec Corporate Antivirus. If other users are using same outlook version and same type antivirus, it?s impossible for this user to have issues and not others. Microsoft has erroneous report sent to me. It doesn?t help and makes absolutely no sense.
Information on User?s Computer:
Symantec Full Version 10.1.6.6000 (definitions up to date)
Outlook 2007 (up to date with Microsoft)
Thank You in advance, anyone?s thoughts and comments are helpful use.