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Microsoft Operations Framework - How to implement?

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by aristoncc

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I am the sole systems engineer for a ~130 employee company. The Director of IT is my manager. Knowing that we are growing, I wanted to develop a plan to implement the various aspects of the MOF in terms of service delivery and management. Does anyone have any experience with deploying this framework or any recommendations on how to begin? I have downloaded the executive overview, but it's dry reading and provide little in terms of how to go about implementing it. I wanted to get this stuff going before we find outselves in a situation where we have no clue how to proceed because we lack structure. I've checked out ITIL, but run into the same problem...how do I start the process and make the pitch to management about why we need to invest the time into implementation.

Thanks to all!

3 replies

by mcunningham

One way to help with the implementation is to use a framework. Our firm has "reverse engineered" the public MOF ITIL documentation and applied them as a set of pre-published best practice process maps that have links to the lower level documents. The 2 that are complete so far are
Software Release Management
URL: http://www.taskmap.biz/TaskMap_ITIL_software_release_management.htm

and

Incident Management and Resolution

URL: http://www.taskmap.biz/TaskMap_ITIL_Incident_Management_and_Resolution.htm

Whether or not to use these maps as a framework, management can immediately see what the result is likely to be if you have the best practices codified in an understandable strategy to run the framework.

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