Laptops Forum

Ask something
Question Locked

Microsoft Updates (kb951698)

0 helpful
5 replies

by cmcauley

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I am having trouble with a microsoft update - kb951698 on a Windows XP laptop.

The update was downloaded and installed successfully - it is flagged as success in add/remove programs. However, as soon as it is installed, it downloads again and awaits iin system tray to be installed again.. and again.. and again.

How can I tell the PC that this update has been installed so that I will not get it downloaded anymore.

This has only happened for about the past 10 days and I have rolled back to a restore point prior to this, but this does not help.

Any advice very welcome.

Thanks

Colin

5 replies

by thumbsup2

... Contact Microsoft. There is a fix for patches that get stuck, but I can't seem to locate it right now. Call Microsoft.

by nepenthe0

Check your Add/Remove Programs menu, and see if the update is posted there. If so, try to uninstall it.

If that doesn't work, download and install Uninstaller Pro:

http://tinyurl.com/dcneg

It's free to try for 30 days. After 30 days, like the Cinderella story, the coach turns into a pumpkin, and the application is locked (unless, of course, you purchase it). However, you are under no compulsion to purchase it...

This application has successfully hunted down and assassinated anything I have wanted to remove. I'll bet it will find kb951698.

Rick/Portland, OR

by thumbsup2

This may help...... uninstall instructions are listed, including the registry key pointing to it.

http://www.microsoft.com/technet/security/Bulletin/MS08-033.mspx

However, it's listed as a critical patch for DirectShow (DirectX) on the MS Update web site, so it will come back again.

To download it directly and install it manually, go to:

http://www.microsoft.com/downloads/details.aspx?FamilyId=7aaa6427-1e22-4566-960c-836a3b9e5f36&displaylang=en

It came out 6/10/2008. Note, XP SP2 or greater is required.

---

by cmcauley

Thanks a lot Thumbs-up. That seemed to work a treat.

This discussion is closed to new replies.