Move from Support to Management / Training role - TechRepublic
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May 5, 2004 at 12:16 PM
elaine_hickey

Move from Support to Management / Training role

by elaine_hickey . Updated 22 years, 1 month ago

Hi all

I currently work as a sofwtare support consultant and have worked in Support of various guises for the last 7years. I started out supporting hardware, then Microsoft and common office products after that I supported a CRM product for over 2 1/2 years and I currently support a time and billing system that is used by the legal profession.

So I really have spanned the range in what I’ve supported.

While my technical skills have strenghtened with each role I don’t feel I am going anywhere and would like a change

I am quite competent in my job but do not really want to go more technical.
I think my people skills are one of my stronger points and would like to put this to use

I suppose my first question is does anyone know of any good career planning sites or somewhere where I can see the job roles I could potentially work towards

I am thinking of trying to become an IT Trainer or a Project Manager. I would need to re-train for these so want to be sure its the right choice

Again if anyone knows a good starting point for finding out about qualifications etc. I’d be grateful

Thanks

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