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MS Word closing in background

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10 replies

by phil

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I have a problem with MS word 97 on one of our laptops,

We are running Windows 98 and Outlook 2000,

When the user switches from MS word to another program ( e.g to check mail ) Word closes along with what ever work he has been doing,
When word closes there are no Save dialog boxes or anything, just when he goes back to Word it's not there ( nothing in the task manager either ).

Any ideas would help greatly, as I have never come across this or any similar problems

10 replies

by roland63

This is more a suggetion that a known solution; I'd personally, if you, would REINSTALL MS Word.

Cause you'll never know....

by phil

As a last resort yes, But if it is a problem due to another program and MS word, then it will not help the problem, I also think it could be a windows problem !?

by c_m_s

Hi Phil,
You don't say whether any other programs exhibit this behaviour (Excel and Outlook, Excel and Word, Word and a non-MS application, etc).
My thoughts are since there is no Save dialog that Word is not going through a normal shutdown, and the only thing I'm aware of that can do that is the Operating System. Also, since you say it is a laptop my inclination is that it is a Power Management function in either the OS and/or the BIOS. If have two identical machines you might check the BIOS's and Os Power Management settings.

Luck,
Mike

by phil

It's only MS word that closes, we 4 of these PC's all with the same installation and Bios setting

by c_m_s

Hi again,
The only other suggestions that I can offer are:
1. since Word can be configured as the default e-mail editor in Outlook (see Tools|Options|Mail Format) some conflict may be taking place.
2. your OS needs to be re-installed.

Good Luck,
Mike

by parier

Resolution 1: Copy this document and paste it to another one then save and delete old AFTER doing this. Do a find, files/folders and look for NORMAL.DOT,when found delete it and restart PC, then to the above directions.

Secondly, are there any hyperlinks in the document? If so remove them and try that. Also, remove the option to use WORD as the default email editor. this can be changed in Outlook.

Hope this helps!

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