We’ve had an identity crisis for years now. Our department at work has hailed under the PC Services moniker for far too long now. We don’t deal with desktops directly, other than cleaning up the occasional mistakes made during or after the imaging to the PC and setting up the Domain policies and login scripts. User administration always spills over a bit onto the desktop.
The best idea management has come up with is a different group email account of PC.Tech, varying slightly from the other department PC.Support. Niether a great nomenclature for what our responibilites are.
Our main focus is server based systems, Tivoli backups, web machines, SQL machines, SAP administration, DB2, symantec virus protection, file servers, domain controllers. Basic upkeep of the entire ao.com domain. Any project that needs a server, we supply the creation and project leadership, recommendations, purchase of equipment, maintenance and administration of that system. But people still call us and ask us to fix their monitor, give them a new system, and unlock their password(even on sites we don’t host).
We’d like to change our name to distance ourselves and our responsibilties to make it easier for the end users to know who to contact in the very likely event that something will go wrong. Other than the infamous IT department name, what are others using for a department like ours?