and how horribly they operate.
Years ago we went to move to two T1 leased lines through AT&T. They were to take care of the getting the equipment, and getting us setup and moved off of our lines through a different provider.
Six months go by, nothing, so we call.
A few weeks later, the third party support they had subcontracted to dropped off a box of equipment and left. (routers and csu/dsu boxes). We mistakenly assumed they would be back.
Two weeks later we called on this again and they acted surprised that we didn't already have it up and going, so we reminded them that THEY were the ones contracted to get this going. (no, I was not into the networking at that time, and had nothing to do with it).
Side note - AT&T was sending us a bill for the two lines that they had NEVER gotten live yet. Or rep said not to worry about it, he would take care of it.
We hired our own third party vendor to get the lines live, and they got our network live but were unable to get the phones switched onto the lines. They were trying to determine what the problem was.
Middle of the day, one location goes down. We call support, just as a second and third location goes down. They had shut our lines down for non-payment, for lines that we had only been able to use ONE of for only one week.
Even a friggen HOME customer would receive a shutoff notice, yet they just pulled the plug on us with no notice. Yes, our long distance had been with them for years and they were GAINING more business from us.
We pulled the plug and plugged back into the old lines, which were still live because we were still partially using them.
After many complaints to the regulatory commission and talks with the rep of the month, they ended up dropping the amount they claimed we still owed them.
Now, anytime an AT&T rep calls, I laugh them out of the room and will NEVER put my rep on the line by going with them again.
I even changed my home service after that, and will have nothing to do with this horribly run corporation.
