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Normal.dot problem

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9 replies

by geronomo

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I have been upgrading users from office 95 to office 2000 and everytime someone tries to exit out of word they get a message that says there have been changes made to the normal.dot do you want to make the changes.If you say yes it says that its a read only file and wont procede if you say no, it takes about 4 more clicks before it will let you exit the program, this is very frustrating please help.

9 replies

by bstayskal

Have you run an updated virus scan program on these PC's lately? The common macro viruses alter the normal.dot file causing the prompt to save the changes.

by it_cowboy

Just delete the normal.dot template. Word will recreate it when Word opens. I find that solves most normal.dot template problems.

by jovajo

There are three reasons for this problem:
I.- The Option to Prompt to Save Changes to the Normal Template Is Turned On
Solution:
a. On the Tools menu, click Options.

b. Click the Save tab.

c. Clear the "Prompt to save Normal template" checkbox.

II.- The Microsoft Works Suite 2000 Add-in Is Installed.
Solution:
Follow these steps to remove the Word in Works Suite add-in and thus remove the Works
functionality from Microsoft Word.

a. Start => Settings, and then click Control Panel.

b. Double-click Add/Remove Programs.

c. On Install/Uninstall tab, click "Word in Works Suite add-in", and click Add/Remove.

d. Follow the messages to remove.

III.- Word Is Infected with a Macro Virus
Solution: Run a good antivirus program and then delete the current Normal.dot template
Regards

by baadil

I really don't know the reason why you are getting that error but here is a workaround which might work.

If you are installing the office from a CD or something, then copy the normal.dot manually form a 'good' machine. If you are deploying it from a server, i.e. SMS, you can copy the file automatically.

HTH

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