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Now I am a Mac support expert

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I am a pc tech who has been given the responsiblity of support our group of Macs. I know very little and need to be an expert.
What are the best reference books available that will help me get started.
Currently I need to replace a nic card and do not know how to install the drivers.
Also how do you add software.
These are the types of questions I need to be able to look now and more difficult ones later.
My pc knowledge isn't helping today.
Thanks

11 replies

by sgt_shultz

your users are a good place to begin. i doubt folks expect you to become a Mac expert after a book or two. they just expect you to perform in the figuring things out department. they expect you to make it work. enlist the help of your users (i know, it's tricky. i always figure their ego gets precedence over mine). get them on your team. don't alienate them by pretending to know stuff you don't. knowing nothing is ok. tell them they don't have to worry, you will figure it out. you will get things working. because you always do.
to answer your question, for starters you need to let folks here know what version of the Mac os. (just like with pc troubleshooting.) also the model of the Mac (just like with pc troubleshooting). i bet your new nic will come with Mac install instructions. or visit the website of the manufacturer of the nic you have and see if they have instructions. another good place for you might be the user forums and knowledgebase at www.apple.com. you can't grow if you ain't green so just be green...what will lose you your job ain't not being an expert in everything, it'll be whining about your job responsibilities (running, ducking, smiling). you have been given an opportunity, don't treat it like a PITA. (sorry for soapbox speech)
how i would fix a nic on a Mac:
1) open Mac (this might be project as i am green)
2) make notes about slot type for nic (it will be pci almost for sure i think)
3) remove old nic. maybe try it in another Mac if i wonder if it is really bad
4) download and install the drivers for my os version per mfg instructions. if they don't have any Mac drivers, guess it ain't Mac compatible...
5) meanwhile, start docs for this mac. model number. RAM. hard disk space. Mac os version.
open slots. installed peripherals...
after successful problem solving, ask boss for course that leads to Mac certification, see? don't get mad, get paid, see? good luck

by lyon_bleu

There are a handful of reference book that are useful--look
through the O'Reilly catalog--but this one, _Mac OS X Disaster
Relief_ by Ted?Landau and Dan?Frakes would probably be the
most useful. IMHO, reading a big tome will not get you there;
using the Help system and on-line sites for research might
prove to be more productive. Apple's own knowledgebase and
technote articles are excellent and easy to search, but one can
get lost in there with so much detail and no guidance as to
what is really essential.

This is a good point of reference with lots of links to news and
support sites:

In general, drivers for PCI cards are already included in Mac OS;
the cards just need to be registered in NVRAM for the OS to
detect the chipset on the card and load. This is accomplished
by clearing the memory by depressing the CUDA switch for
several seconds. The CUDA then automatically polls the mobo
at next boot. Any time one does anything at all on any internal
bus, it is A Very Good Idea(TM) to reset the CUDA and let the
machine re-orient itself.

Most Mac software comes with its own installer, or can just be
copied to the Applications folder, creating any support files as
needed when launched.

You'll find that most of your experience with Wintel machines
will serve you well with Macs, once you get past a few key
assumptions. For example, most settings are edited from
within their respective application or control panel/editor
rather than a monolithic Registry. Instead of trying to repair
them, corrupted settings or preferences are usually deleted so
their respective processes can automatically recreate them at
next launch.

HTH.

by edudley

Sounds great. I have already done most of those steps. My nic card is only good for MacOS 9 and 10. The salesmen said it would work on 8 but there aren't any drivers.
Two items.
1. Can you suggest a nic card that is capatible with MacOs 8.1?
2. I would like to know of a good reference book. One that could walk me through installing software. Where to go find what. The basics.

Unfortunately if I need a training course I will need to do it on my own. Company doesn't ever pay for it. Know of any good self study books?

by lyon_bleu

For that era of Macintosh, here's a link to one of the best
references out there:

I would recommend the Asant?Fast NICs; their OS 9 drivers are
backward compatible to System 7.5.2 and are available at their
web site

For 'vintage' Apple parts and cards, check these out:

HTH

by budgiesoft

Get an Asante NIC card (http://www.asante.com). They work in multiple Mac and PC Operating systems.

The installation software is included with the card and it consists of lanching the file called Install. Then click the button called install.

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