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Outgoing Internet Email stuck in Outbox

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by mike 1 view

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We are running an NT4/SP6 network with Exchange 5.5/SP4 running. We had a planned service time over the weekend at which time I added an new NT4 box on the network (never got around to adding apps to it because of this problem) and upgraded Exchangeto SP4. Our outlook clients (98 & 2000) ceased to be able to send internet mail. It remains in their outbox. Foremerly, the only outlook service involved with mail was the Exchange Server Transport. I have patched the problem using the Internet Email service, but now we receive multiple copies of inbound email. We never had any disruption of service with either incoming internet email or all workgroup email...I can also send email directly off the server using outlook express. All the services are up and running (on the server). I have pinged everything from everywhere and can't find the problem. This server also serves as our Web Server (which will be moved to the new server soon). I am at wits end, please help.

3 replies

by jessed

You made reference to all the services {being} up and running. Does this include "Microsoft Exchange Internet Mail Service"? If it isn't running, it will not send Internet email (It doesn't have to be running to receive POP mail). If it is, but Internet mail still sits, uninstall the Internet Mail Connector from the Exchange server and reinstall it. This will be difficult because you'll have to down the server, but it may solve your problem.

In the mean time, set the Outlook clients to NOT leave mail on the POP3 server and that may reduce or eliminate duplicate emails.

jd

by mike

All the clients are set not to leave a copy on the server. The IMS is running.

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