outlook 2000

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If the user has a rule set up that says to permanently delete an email, Outlook will show there is new mail. If you open any email, this notification should go away.

Tim

They may have Outlook 'Filters' enabled that are preventing them from seeing the email. If you go to 'View' there should be an option for 'Current View', then select 'Customize Current View'. There should be a button for filters under there.

If it's not rules or custom views, then you may have a corrupted PST file. Here are 2 links for running the repair utility:

Internet Mail Only mode:
http://support.microsoft.com/kb/197315/

Corporate and Workgroup Mode:
http://support.microsoft.com/kb/197316/

If that doesn't do it you might try a Detect and Repair from the Help menu in Outlook.

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