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Outlook 2000 & Exchange 5.5 mailbox

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by eddie arnold

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I have a question concerning refreshing Outlook clients from Exchange. I have history emails that I need to get to that should be in the store.
Here is the scenario:
1. I have a mailbox that has over 1200 total emails.
2. The outlook client only shows about 200 emails.
3. No archiving of the mailboxes has been performed.

I need the client to show all the email items in his mailbox. How do I get the outlook client and the information store to resynchronize?

11 replies

by eddie arnold

No filters set on the client. I didn't have a problem with configuring outlook on a new machine for a different user's mailbox. The new machine shows all the email in that user's mailbox.

by mckaytech

In a network scenario, syncronization between the desktop and the server is real-time. I assume that the 1200 reflects the number of messages showing in the Mailbox Resources part of Exchange Administrator.

Assuming that you've already checked all the folders in Outlook to make sure the messages aren't just hiding somewhere, there are a couple of things that might work:

It is possible that running the DS/IS Consistency Adjuster could solve this situation.

An off-line defragmentation of the Information Store might also be helpful and solve the apparent inconsistency.

Other than that, I haven't found any simple and reliable way to resolve these inconsistencies that show up from time to time.

paul

by eddie arnold

Paul,
Where can I find the Information Store Consistency Adjuster?

How would I do an off-line defragmentation of the Information Store?

The problem is the new outlook client can't see the history emails in the mailbox. I'm wondering if exchange sets some attribute after the email was viewed by the old client. Is there a way to reset that attribute to allow access to those emails with the new client.

by mckaytech

The IS/DS Consistency Adjuster is available through Exchange Administrator. You highlight the server name, click File, then Properties and select the Advanced tab.

The off-line defrag is run from the command line with the eseutil.exe program butyou have to shut down all the Exchange services first so you can't do it during prime time. You'll want to read about it before running it because some of the command line switches do things you don't want to do (search on eseutil.exe on Technet).
I'm curious at your use of the term "history" - is it possible that auto-archiving has been enabled?

paul

by eddie arnold

Paul,
I didn't set any archiving on the exchange server. It isn't neccesary because we only have 4 people with mailboxes and of course the system generated mailbox.
It may be possible that auto-archiving was set from the client but I know my boss and I don't think he did that.
Is there a way of removing the archiving from the items in the store if this happened.
Keep giving me possible solutions because it is important for me to get his mailbox working correctly.
I appreciate all the help.

Eddie

by mckaytech

If the items were archived, it would be in the form of a *.pst file but that *.pst file could be anywhere. By default, it's stored in the user's profile.
However, the more I think about it, that wouldn't explain the disparity in numbers between what you can see and what you think should be there.

Do you have a backup of the Information Store from which you could restore an earlier copy of his mailbox (CAUTION: You can't do this recovery on the production server!)?

paul

by eddie arnold

Paul,
Unfortunately I only have one exchange server and no lab servers. I don't believe I had a backup of Exchange before this took place.
What seemed to be happening was his old outlook client took control of his mailbox messages. We tested this by setting him up on a new client and accessing his mailbox. We could see new messages from the new client. We would then logoff the new client and logon the old client. The old client would see the messages then we would logoff and logon with the new client and the messages would be gone. I have been searching for answers to this problem but decided to do a work around. Not letting him us his old client machine anymore. He was lucky to get a new laptop.
Unfortunately he needs those emails, so he's all over my back about it.

by mckaytech

With this new information, I would just about bet a large sum that the "missing" e-mails are stored in personal folders on his old machine and not in Exchange.

If so, the only way you're going to get them back is to log on with the old machine, export the messages to a *.pst file stored somewhere on the server, log on with the new machine and import the *.pst file into his mailbox. If he hasn't implemented personal folders, they will then be all stored in the Exchange Information Store and this won't happen again in the future.

If the old machine has been re-imaged or is otherwise not retrievable, I would say it's time to begin the grieving process for e-mails that might have been... :-(

paul

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