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Outlook 2000 freezing

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5 replies

by perl56

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A user is running windows 98/outlook 2000. All of a sudden, she double clicks the outlook icon, outlook (not responding). I uninstalled outlook, reinstalled it, unistalled office 2000, reinstalled office 2000, ran scanpst, nothing, same result outlook 2000(not responding). PLEASE HELP.

5 replies

by baadil

You didn't give information as to what type of environment it is running in, i.e. Internet mail only or Exchange server so I will do my best to give an answer.
1. Try moving the PST file so Outlook no longer know where it is. Can you start it now?2. Have you tried deleting Outlook profile and creating a new one?
3. If you do uninstall Office 2k, I recommend using the Office Cleanup utility available at microsoft website. It does a much better job of cleaning leftover Office files than standard uninstall.

HTH

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