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Outlook 2000 - Object Could Not Be Found

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by c o r

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We have a user who occasionally receives emails with attachments that can't be opened. The email is 'viewable' in the preview pane (there is no text in the email though), and the 'attachment' has no discernible filename. These do not appear to be spam/malware messages but are in fact legitimate emails. I had one of the senders forward the same email to us (the Help Desk) and it came through just fine, and we haven't gotten any other complaints about this kind of problem from the more than 1000 other users that we've got, so that leads me to believe that it's a problem on his system somewhere. Any ideas?

5 replies

by nicolas solop

Hi, I had a similar problem a few years ago. It was originated by some persons that had my email address in their contact list configured to send me emails in RTF. I was using outlook and the other persons were using Lotus Notes. I solved this problem asking them to send emails to me in plain text.

Also, take a look at this KB at Microsoft's web site:

http://support.microsoft.com/?kbid=319727

Hope this can help.

----------------------------
Nicolas Solop
IT Consultant
BA, Argentina

by c o r

Sorry for taking so long to respond... it's been kind of crazy around here lately!

Microsoft's solution in that article seems to be to install Service packs 2 & 3 in office... I finally got another look at the user's pc this morning and he already has Service Pack 3

by nicolas solop

Give a chance to the option of have the users send emails in plain text to the users in order to check if they can receive the attachments, just as a workaround.

Regards

Nicolas Solop

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