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Outlook 2000 reconfigures profile

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by tzmueller

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In our roaming NT user network we have Outlook 2000 on desktops and are using the corporate email only. But once in a while now I get users saying when they logon to any of the NT computers (with their roaming profile) they can't get their mail and Outlook is all screwed up. I keep asking if they played with any of the setting and they say no (I believe them). Anyways, when I righ click on the Outlook Icon on the desktop to gets the users mail settings I see an extra profile for Internet Mail Only installed.

Any thoughts how to get rid of this?

Thanks.

6 replies

by rraheb

Well, I guess that what you need to do is:

A) Check the location where the Personal Folders File (.pst) file is located. If for any reason outlook does not find this file at startup (the drive on which this file resides could be disconnected) then what you are saying can happen.

B) An extra step would be to install some security scripts on Windows NT which would prevent the users from modifying their profiles.

Hope this helps you out,

Best Regards,

Rafik El-Raheb.

by jcombs

The problem may reside not with outlook, but with Internet Explorer. IE automatically offers to setup an internet mail account. This could be the source of the problem.

P.S. Believing your users is always the first mistake...

by tzmueller

I think you have the idea but why would this happen and what could I do to prevent it from happening?

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