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Outlook 2003 Freezing

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by qb4006

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Hello

I have a PC on my network with Office 2003 SP1, running Windows XP SP1. When ever I right click on a person's name in an email in to To or Cc box, Outlook freezes and locks up the CPU. I've tried removing office and reinstalling it with no luck. Any ideas would be great

Thanks for the help

5 replies

by haileyan

Was this an upgrade from a previous version? Try each of the following one at a time:

1.) Delet the Outlook info from the user's profile. You will find it in C:\Documents and Settings\%USER_PROFILE%\Local Settings\Microsoft\Outlook. Delete this whole Outlook folder.

If that does not work:

2.) Uninstall Outlook. Delete the folders C:\Program Files\Common Files\System\MSMAPI and C:\Program Files\CommonFiles\System\Mapi. Then re-install Outlook 2003

by normh3

Not sure if this has any affect on OUTLOOK, but I would update to XP SP2

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