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Outlook 2003 & Office XP

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by cgoeckel 1 view

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We are getting this problem when we try to send mail from any of the office products using the send mail feature. It was working fine till we updated our AV to Symantec 9.0.1 corporate edition.

This is the error message we are getting.

word could not load the email envelope. This could be caused by a network connection problem or a problem with your office installation.

19 replies

by cgoeckel

Thanks to everyone.

Unfortunately none of the answers helped since we have found out that it is an issue within MS. We thought it was on just one station but it turns out it is on all the stations. Fortunately we are planning on updating them all to Office 2003 in order to push out updates.

I tried all of the steps that were suggested but to no avail. I don't consider the help unacceptable.

It figures with MS though. When your in a place that is limited on spending for another month it would figure that the person in charge would be the one to come up with the issue. I do think that this has put a positive spin on our budget for next year since when we informed the boss that we can't buy anymore licenses till late next year due to budget constraints that suddenly our budget gets doubled.

Thank you again!

by bobsta

Use NONAV to remove AV and re-install AV again.
NONAV will remove all registery entries.

by enrique corona

I advice you to repair first your office.
go to add and remove programs select office and click on change.

click on rapair and reinstall office... this to replace files that might be damage on the AV install.

if this doesnt work update your office as recomended earlier.

by anom_amos1

Try this tip that works for many MS issues.
Change the settings you want to some thing that is absolutly wrong close the app (save changes) open it and set them to the right settings.
You can also try lowering the macro security undet tools security macro security

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