I reinstalled Windows XP Pro as a clean/fresh install as I was encountering problems with Windows Exlorer (not IE).
Using the program “Outlook Backup Pro” (Total Idea), I backed up all files eg pst, rules, etc.
After installing XP Pro, I then installed (fresh), Office 2003 – including Outlook 2003. I then progressively installed all 3 service packs for Office 2003.
This was followed by a “restore” files via “Outlook Back up Pro”, and all settings, rules, folders, email etc were restored perfectly.
However, since then, Outlook continually (writing a new email, downloading, even while idle)…..it regularly ( varies from 5 to 20 minutes or so), it “crashes and gives the message “Office Outlook has encountered a problem and must close”.
I have tried the “Repair” from the
The “report” generated by Outlook sent to MS indicates :
Exception Information
Code : 0x0000005 Flags : 0x00000000
Record: 0x00000000000000000
Address : 0x000000007c929beb
System Information
Windows NT 5.1 Build : 2600
CPU Vendor Code : 68747541 – 69746E65 – 444D4163
CPU Version : 00040F33 CPU Feature Code : 178BFBFF
Module 1
OUTLOOK.EXE
Image Base : 0x30000000 Image Size : 0x00000000
Checksum : 0x00031562 Time Stamp : 0x479fce0d
Version Information
The following files will be included in this error report:
C;\DOCUME~1\Deane\LACALS~1\Temp\47175234.cvr
===============
I’m unsure if this is of any assistance in diagnosing the problem, but Outlook has “Errored” & “Restarted” 5 times while I’ve keyed this detail.
Any assistance that could be provided in solving & fixing this problem with Oulook would be greatly appreciated.
Regards