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Outlook 97 disappears?

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by bmckenzie 1 view

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This has happened to two of my users, but I have not been able to duplicate it, so it may be hard to answer off-hand.

When running MS Outlook 97 (one has Windows 98, the other has Windows 2000), the program will suddenly disappear. All the open windows go away. When they tried to click on the shortcut to Outlook on their desktops, nothing happened. I was called over, and I checked the Task Manager to see if Outlook was running. It did not show under Programs, but under Processes Outlook.exe was running. I then went to reboot, and right before rebooting all the Outlook windows appeared again briefly, so Outlook was running in the background but was somehow minimized or hidden in such a way that it did not appear in the Task bar or thePrograms section of Task Manager. Any ideas?

2 replies

by rcc

Hi
Just a tought: any antivirus runned recently on these machines? It may pay up to check the hkey_local machine\software\microsoft\windows\current version\Run, RunOnce and RunAsService keys for odd-looking entries...like .hta or others.
Also,make sure that SR-1 & 2 for MS office are running.
Regards,
Radu

by bmckenzie

They have virus protection, but not the most recent defs - I will see if I can't get that for them (our subscription expired). We are running SR2 for Office 97 Pro - we have to use 97 for compatibility with client machines. I'm embarassed to admit that I don't know how to check the registry - do I go under Command Prompt?

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