Software

Ask something
Discussion Locked

Outlook 97 error

0 helpful
6 replies

by Member 29712568

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

Has anyone come across this one.
Office 97 , Outlook client on NT 4.0 Workstation.
Opens outlook then DR watson error appears, which then shuts outlook.
Error: OUTLOOK.EXE Exception access violation (0x0000005) address 0x77f64767
A complete re-install does not work.
Cheers Jon

6 replies

by fgarber

What NT4 service pack are you running? also have you applied the outlook service packs (sr1 and sr2). If not that would be a good place to start. We found that applying sp6a to nt cured a lot of our problems.

by jacq

I saw this happen both on NT4 and win98 versions when the e-mail client outlook express was updated incorrectly.

After removing the outlook express update and reinstall the original version from the CD set (is in the software setup on WIN98) the problem was cured..

maybe your problem looks like it so check *mail.dll's

and yes.. reinstall of office made no difference here too.

This discussion is closed to new replies.