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Outlook 97 Send Recieve Not working

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by jeffedit 1 view

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This is an odd one:
User noticed 2 days ago that he wasn't getting email and sent email was stuck in outbox. I checked settings which were ok. Reboot computer. Outlook seems fine until I try to force it to check mail, then it locks up the app. ctr-alt-del takes a while to force quit, with "mapisp32" sometimes not responding and also "THorConnWndClass" needing to be end task before shutdown. Makes the whole computer act slow. Now the wierd part. I went to another computer, started a new personal folder and put this persons settings in, and the same thing happened. Put my settings in, and it works normally. Called the mail host and they said it looks fine on their end. Put his settings in on hotmail account to retrieve POP mail, and it works fine. So I'm really stumped. Why would only his settings cause all this hassle. Any ideas anyone. Thanks in advance.
Win98 client, LAN running thru Netopia 7100 router doing DHCP, DSL.

3 replies

by sheryl v

make a new shortcut to outlook, after the path to the exe put a space and then /regserver
eg:
"C:\Program Files\MSOffice\office\OUTLOOK.EXE" /regserver

This resets registry settings for outlook to the default install settings. Kind of a quick clean tool. WHen you double click the new icon, depending on how fast your pc is, you may see an hourglass, don't blink cuz this doesn't take long. (PST path etc are not affected)

Hope this helps!

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