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Outlook Attatchments

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by kayleigh.enright

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One of our customers is having difficulty recieveing atatchments from one particular outlook client. they are both accessing through Microsoft Outlook on XP.
We have gone in and emulated the user and also changed both peoples message format to plain text as opposed to HTML or Rich text. we cannot see anythign at all wrong wth the account, however she is still having difficulty with this. does any one have any ideas they could give me?
would be extrememly grateful

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by thumbsup2

What version of Outlook and are either of these people on an Exchange server or are both using POP email to send/receive through an ISP? Some ISP's scan documents for virus and strip the attachment out of the email if it is suspect.

Have you tried having the sender rename the file so the extension is .TXT, then renaming back to normal at the receiving end when they save it to the hard drive? Some file types can't be sent as attachments because of Level 1 security settings.

What kind of file are they trying to send?

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