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Outlook fwds message as txt attachmnt

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7 replies

by ngunity

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I have a remote user on Outlook 98, using Internet Mail only, whose e-mail has a very unusual problem when forwarding.

All messages forwarded from this computer are attached to the message body as msg00000X.txt attachments (where X is a number i.e. 1). Every e-mail message becomes a msg00000X.txt and any attachments within these messages are removed from the message and attached seperately, along with the text attachments.

-Have had no luck finding any answer on this. have re-installed the users outlook 98,looked in Sent items to see if the messages are showing as txt there, they are.
-Looked under Tools>preferences> E-mail options> change the way the msg forwards e.g. attach the file. None of this helps
-The user is NOT using MS word as the e-mail editor
-Have tried sending differently as rich text, or HTML, or plain text, this doesn't help.
-Check 'Reply to' is filled in on their account properties, that is fine too.

I am totally stumped on this one

The closest I've seen to anything like this is http://support.microsoft.com/default.aspx?scid=kb;EN-AU;q180481 Which isn't applicable anyway

7 replies

by ngunity

I had already taken a look around Slipstick without much luck. I was kind of hoping someone else would have/ find me the answer as I am going crazy searching.

by dmiles

Run the anti-virus to see if the file attachment is being diguised as text file extensions
Try using the Find,File and Folders and see if you ahve a very large text file listed.

by goodspeed

Does your Remote user connect to the Exchange Server ? If it does then try to configure the Exchange Server IMC (Internet Mail Connector) and set the settings for Send Microsoft Exchange Rich Text Formatting to Never.

by ngunity

No, as stated in the first line of the question it is an Internet MAil only installation of Outlook, and internet mail is all they use.

Thank you

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