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Outlook is showing one unread message

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7 replies

by benjamin

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Happy Holidays All! Here's a problem which is an irritant but I am curious how to resolve it. I have a user's email indicating she has one unread message but there are clearly no unread messages. We have even moved the entire contents of this folderand moved it to a temp folder and the system was still reporting an unread email. Your help as always is very appreciated.

7 replies

by dmiles

This may not be a message ,yet it could be indicating a virus,run the anti-virus and the scandisk to check the hard drive.

by benjamin

We did run a virus check and all that but to get rid of the indication that there was an unread message was to right click on the inbox and click on mark all as read. Thanks for your help though.

by brian.jones

It Might be a good Idea to archive the users postoffice - delete the postoffice and re- make. If this cures it then the problem is either a virus or a hidden attachment or message. In any case it isnt very friendly........

by benjamin

We did run a virus check and all that but to get rid of the indication that there was an unread message was to right click on the inbox and click on mark all as read. Thanks for your help though.

by zalog

Is this the primary mailbox or an additional mailbox? Messages sent as private, delivered to a users additional mailbox are not visible. However the folder will indicate there is a new message. To view the message you must access the folder as a primary mailbox.

by benjamin

We did run a virus check and all that but to get rid of the indication that there was an unread message was to right click on the inbox and click on mark all as read. Thanks for your help though.

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