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Outlook Problems!! HEEELLLLP!!

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by cannond5

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I have an NT 4.0 network, and am running Exchange 5.5...we have no internet access, so it's only interoffice email that we deal with...today, a lot of our users cannot access Outlook...it just freezes at the hour glass when the program first begins to start...I can't find anything wrong, and I've an angry horde here!! Help me please!!

8 replies

by xaeryth

I'm assuming that not ALL users are experiencing this problem. First thing I'd do is reboot your Exchange server. Next, try rebooting the clients that Outlook locks up on. Third, virus scan the systems to verify there are no viruses. Also, consider applying the latest patches to all user's Outlooks. Hope these options help.

Corey Hitchcock, MCSE
IT Manager
Interdev Technologies Inc.

by cannond5

It started out only being a couple, but now it's ALL USERS. All the things you suggested has been done. Thanks very much anyway.

by robinsok1

Look at TCP/IP. Is the gateway address (?DHCP?) accurate? Is something broadcasting on the network segment? When we first deployed Exchange we had IP address settings that would cause VERRRY slow authentication trying to open the client.

by cannond5

Great tip, but no help in my case...thanks. I should mention, that this Exchange server has been running for almost a year trouble free...until today.

by chesire1

Im guessing that Outlook is freezing because it can not establish a connection with your Exchange Server. Ive experienced smiliar problems myself. Exchange primarily uses netbios names to resolve addresses. Try creating a host file with the name andIP address of your exchange server. Reboot the workstation and try to start Outlook. Tell other users to avoid opening Outlook while your doing this to minimize traffic. Hopefully this will work. I could possibly provide more help with a little moreinfo about your systems. Email me if u want.

johng@dutchbulbs.com

by cannond5

Hey folks! I rebooted the server again, and it worked...not sure why/how...thanks for everyone's attempts.

by chesire1

Im guessing that Outlook is freezing because it can not establish a connection with your Exchange Server. Ive experienced smiliar problems myself. Exchange primarily uses netbios names to resolve addresses. Try creating a host file with the name andIP address of your exchange server. Reboot the workstation and try to start Outlook. Tell other users to avoid opening Outlook while your doing this to minimize traffic. Hopefully this will work. I could possibly provide more help with a little moreinfo about your systems. Email me if u want. johng@dutchbulbs.com

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