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Outlook-replied e-mail changes font size

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I have a user that on occasion when he replies to an e-mail his cursor changes. It is an arrow and above it are horizontal lines and the symbol of the tab key (small horizontal arrow pointing right).

Then when he types his reply the text appearssmaller and he must resize the font.

Thank you for your time,

Susan

3 replies

by jfruits

Being that this happens during a reply, Outlook will send using the same format (plain text, rich text, or HTML) as the message coming in. When this happens, try selecting the Format menu and selecting either rich text or plain text. I have seen similar problems on other machines, and it usually happened with HTML.

Good Luck!

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