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Outlook-Rules Wizard

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by sakil

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I monitor two mailboxes, my personal mailbox and our company's Help Desk.

I have set up a rule for my personal mailbox for incoming Trouble Tickets form staff members.

I would like to set up a Rule for the Help Desk mailbox to notify me of incoming e-mail. When I set up a rule and test it (the To: field, an employee would type To: Help Desk) I do not get a notification because the rules are applying to my mailbox only.

Can anyone help?

Thank you for your time.

3 replies

by mr miron

There are a couple of options, First you would have to setup that rule in the Helpdesk account for it to notify you of new mail,
or
if you are running Outlook 2000 with Exchange backend you can open your Outlook and select Tools-> Services-> Then make sure Microsoft Exchange Server is selected and select Properties, Click the Advanced Tab and Click Add and add the Helpdesk Account. This is assuming that that you have rights to access the account. (your exchange admin can verify. This will place the Helpdesk Account in your folder list and you can check the inbox whenever you like without having to exit your mail and signon to the Helpdesk account. You wont get notified if new mail comes in(unless you did the first part of my response) but if you have the Mailbox-Helpdesk folder expanded you can see the number of unread messages in the Helpdesk Inbox.

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